If you need to return an incorrectly supplied, damaged, recall or faulty item, please call us on 01621 814301 or email us at info@intravita.com to notify us, before returning any items to us.
Please be aware:
Returns cannot be accepted without prior authorisation from IntraVita International Ltd.
Returns cannot be accepted for any other reason other than those stated above.
for any orders placed in error (or change of mind) by the customer, once delivered are not subject to a refund, as returned stock will be destroyed and not entered back into the supply chain.
Returned goods must be received within 5 days of the date of invoice included with the goods. We advise you to obtain proof of posting for items being returned by post.
Once a return has been authorised - Please securely label and package the goods in the original packaging, inclusive of all accessories and operating instructions.
Unfortunately, goods cannot be accepted for credit if the seal has been broken or any outer packaging has been removed or damaged.
Please send returns to us at:
Returns Department
IntraVita International Ltd
104 Oak Road,
Tiptree
Essex
CO5 0NA
You have the right to cancel your order up to the point when your products are dispatched.
If a delivery is returned to us by the courier for a reason out of our control, your products will be resent to the same address or an alternative address upon request.
In the unlikely event that the products are damaged in transit or faulty, we require
this to be reported to us within 24 hours of receiving the goods.